BEFORE YOU RETURN A PRODUCT
Read eByte Computers Terms of Sale for detailed info about the return and refund policy.
RETURNS
eByte Computers offers a 30-day money back guarantee!
If you are not completely satisfied with your new purchase, the easiest way to receive a refund is by contacting our Return Team, here. Just complete the form and we’ll be more than glad to help you with your request.
What happens when you send the request directly to us
All refund requests are handled by our Commercial Support team within 24-48 hours from the moment you reach us. Once the refund is initiated, it will take up to 5 business days for the money to be returned in your account.
What happens when you contact your bank/credit card issuer or PayPal directly to initiate a chargeback
If you contact your bank/credit card issuer or PayPal to initiate a chargeback, the process becomes a lengthy one and the final resolution will be received after 90-120 days from the opening date. Therefore we recommend reaching us first for a faster resolution. Please click here to send your request to us.
Get a better understanding of the chargeback process
Chargebacks are shopper requests for funds reversal made directly to the bank/PayPal, possible only if the payment was made using a credit/debit card or PayPal.
- You initiate a dispute – it takes up to 15 days for the request to reach 2Checkout / Digital River (our billing and payment processors);
- 2Checkout responds by providing the required documents to the bank – the maximum amount of time is 90 days;
- The bank will send the final decision- based on the details received from both 2Checkout and you, the bank offers a resolution to the dispute– up to 30 days;
- Our payment processor is notified about the chargeback resolution.